Refund policy

Return and refund policy

 

Greybeard Pros products are made to order by our print-on-demand partner after payment. Because each item is produced for you, we do not accept returns or exchanges for change of mind or wrong size selection. Please check the size guide on each product page before ordering.

 

Defects, misprints, damage in transit, and lost packages: contact us at ben@greybeardpro.com within 30 days of the delivery date with your order number and a photo of the issue. Eligible claims are replaced at no cost, or refunded to the original payment method if a replacement is not possible. We follow our fulfillment partner's eligibility rules when reviewing a claim.

 

Refunds, when issued, post to the original payment method within 5 to 10 business days of approval.

 

Sample and wear-test units are not part of a public return program.

 

This policy applies to orders shipped within the United States.